U

The customer success blog with ideas and inspiration on retaining your customers!

Is it magic, or ChurnZero? SalesIntel reveals the secrets of its expansion success.

Is it magic, or ChurnZero? SalesIntel reveals the secrets of its expansion success.

Got self-doubt? How to silence imposter syndrome in Customer Success

Got self-doubt? How to silence imposter syndrome in Customer Success

20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

How to transition customers to a new CSM in 4 steps

How to transition customers to a new CSM in 4 steps

How to identify and reduce customer friction points

How to identify and reduce customer friction points

Key SaaS and Customer Success metrics you should care about with Dave Kellogg

Key SaaS and Customer Success metrics you should care about with Dave Kellogg

Q&A Part 2: the startup’s guide to Customer Success

Q&A Part 2: the startup’s guide to Customer Success

Get back to basics: 4 email automation best practices for Customer Success

Get back to basics: 4 email automation best practices for Customer Success

How Customer Success can use a force field analysis to drive change (in 5 steps)

How Customer Success can use a force field analysis to drive change (in 5 steps)